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Troubleshooting FAQs

Our products are digital resources: pdf and videos. Please keep an eye on your email for your purchase confirmation. If you would like a hard copy of a specific product, contact us on so we can quote accordingly.

Our prices will be listed in your country's currency for convenience. However, upon checkout the cart amount will be converted to our local currency ZAR (South African Rand) for payment. Please be advised we do use the exchange rate valid at that time ensuring you will still pay the same amount as quoted on our website.

We have partnered with PayFast as they are South Africa’s leading payment gateway. PayFast offers quick and secure online payments and supports popular payment methods. If you are a South African citizen and would prefer to do a direct deposit please email

We do not use your personal information, your billing address is exclusively used to verify the payment. A billing address is required by the banks for the verification of the authorized use of the debit card or credit card, etc.

Please email with a screenshot and details of the issue encountered. We will then email you an updated link with the product if necessary.

Please check your spam folder for the confirmation email. If you still have not received it please email us on for this and any other issues.

Follow us on Facebook on our English WriteAbilityOT group or our Afrikaans WriteAbility Preschool group. Our community of professionals share advice and activities on early development daily and are sure to be able to assist you. If you have specific queries on specific problems contact us on

Resources FAQs

Many young children struggle at first with pencil grip and writing because the muscles in their hands are still developing. The most important part is to focus on activities that encourage muscle strengthening, such as our Fine Motor activities or our Gross Motor collection, which address this in a fun, playful manner.

We would recommend one of our most popular resources: the Handwriting Bundle which was created specifically for children who find spacing of written work and writing in lines challenging.

Please feel free to email us if you need advice. We have a variety of resources for this age group. We add new themes for ages 3 to 6 weekly, so please join our mailing list if you want to be updated.

Please have a look at our Facebook page, where we post weekly fine motor videos and activity ideas. We have great fine motor activity resources available on our website for download and use at home .

We aim to support all children from ages 3 to 9 years. Please contact us at if you have specific needs to discuss.

School readiness implies that your child has reached the stage in their development where formal school education will be good for them. There are a number of things to factor in like social and emotional readiness, language abilities and if they have developed the cognitive skills to succeed in a classroom environment.

Fine Motor Skills are skills that require the small muscles of the hand to work together to perform precise and refined movements such as letter formation. We have a range of fine motor resources that include a number of fun activities to assist parents, teachers and therapists with this.

Use playdough to build upper and lowercase letters. It is a creative way to practice fine motor skills, strengthen hand muscles and consolidate perceptual development concepts such as letter, shape, and number concepts, color recognition and more.

Toddlers and preschoolers learn pre-writing in a specific developmental sequence that helps them to form letters later on for handwriting. Part of this is writing lines down, across, cross shapes, circles, squares, diagonal lines and so forth all of which helps them master pre-writing skills which eventually helps them develop legible and efficient handwriting.

Spatial perception is the ability to perceive an object's position in relation to yourself or in relation to other objects. Good spatial perception helps a child sequence letters and numbers correctly, not reverse letters and figures when writing and can include struggling with the spacing of words and even writing upside down without realising. Our Spatial Perception resource is designed to help children who struggle with spatial perception.

The b/d letter sound confusion remains a real challenge for many children and teachers.To prevent letter confusion and reversals, it is essential that these letters begin correctly and are formed correctly. We aid this process by helping children learn to form their letters in a fun, multi-sensory way, find the resources here: Teaching Strategies or Remedial.

Proper fine motor development depends on strong trunk and shoulder muscles to provide the necessary stability to perform fine motor tasks such as writing, coloring and cutting with scissors. To support handwriting encourage a functional posture, shoulder stability, and correct positioning of the arm, wrist, and fingers also play a role, along with proper page positioning as it supports comfortable writing. Find free resources here.

Children love new and interesting ways of doing things. Make sure to do all teaching and learning in a child-directed, fun, and multi-sensory way to ensure success and build their motivation to keep on learning.

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